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irce

IRCE
Imola, Italia
www.irce.it


Market: Industrial Manufacturing


Turnover: 390 milioni di Euro


Employees: 1000


Oracle Products &
Services:

  • JD Edwards EnterpriseOne
  • Financial Management
  • Inventory Management
  • JD Edwards EnterpriseOne
  • Manufacturing Management
  • Transportation Management
  • Procurement and Subcontract
  • Management
  • JD Edwards EnterpriseOne Sales
  • Order Management
  • JD Edwards EnterpriseOne HCM
  • Foundation

"JD Edwards EnterpriseOne has enabled IRCE to implement a detailed system of product traceability. The customer satisfaction is increased thank to the availability of an accurate picture of the order status, to the product history and to a reduction of the closing time of the financial transaction."


Andrea Casadio,
Head Information Systems

 

Thank to JD Edwards EnterpriseOne IRCE customers not lose the thread


IRCE is an industrial group of European importance with two activity areas: conductors for electrical machinery wrapping (commonly called enamelled wire), isolated cable for power transmission. The production is located in 3 plants nationwide- Imola (BO), Guglionesi (CB) and Umbertide (PG) - and also group toghether two subsidiaries located in Holland and England. Since 1996 IRCE shares are listed on the stock exchange.

Challenges

 

  • Have a strong traceability system on products;
  • Introduce a system easily integrated with the automatic detection systems present in production;
  • Improve the communication with the customer about the order status and the product availability;
  • Associate materials to the orders during supplies;
  • Monitor the delivery time respecting the estimated time;
  • Introduce information management systems that support the company in the expansion and internationalization process

 

Solution


Using the Solution based on JD Edwards EnterpriseOne, implemented by GN, and in particular the Self service Customer functionality, has allowed us to establish with the customers a personalized communication system.
Has been possibile to increase effectiveness of information supplied and improve efficiency of supply process with a 25% reduction in time necessary to process calls.
Consequence of such improvement has been greater customer fidelization.
The informative support of the Oracle Solution allowed the design and implementation of a traceability system that responds to strictness and quality requirements of the sector.
The availability of localizations and multilingual system allowed the implementation of a centralized information system.

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