CASE STUDY: CGT

 

CGT, Compagnia Generali Trattori, operates more than seventy years in the construction and energy with a strong orientation services. From 1934 is Caterpillar dealer, a world leader in sales of machinery for earthmoving el'estrazione mining, diesel engines and
industrial gas turbines. CGT sells, rents and assist the full range of products CAT in north-central Italy through 26 branches, dealers compact cars, garages authorized road and engine products / energy. Moreover, CGT offers customers several value-added services, technical assistance to hire, through the sale of used and professional advice.

 

Challenge


Optimization of managing the human resource spread on territory, through a mobile devices and the latest comunications techology.
The principal requirements identified during the phase of analysis and design are the following:

 

  • Manages the location of the device using GPS or A-GPS
  • Can work online and offline
  • Smart monitor connection and battery
  • Multiple local database support

               - Oracle Database Lite
               - Microsoft SQLServer CE
               - Plain XML File

  • Command SMS to remote control the device

 

Solution

 

  • 250 technical people with mobile devices (400 foreseen for 2012)
  • 100 users to plan mission for
  • Duration of the project: 4 months
  • Task Complete:

            - Trace missions of the technician
            - Reduce workload referred to billing technician missions
            - Eliminate paper documents in favour of electronic one
            - Improve efficiency in mission scheduling
            - Reduce time to intervention
            - Reduce transfer costs


Here are some pictures of the client application:

 

 

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